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Management Services

Business Process Management

In today’s market of increased global competition, improving the execution of key operating models, business processes and organization structures and designs is critical to organizational survival and competitive advantage. D-Masters has broad range of capabilities and expertise in Business Process Management (BPM) in major industries. We transform policies and procedures into effective business processes, and we build internal BPM centers of excellence though international BPM Governance concepts.

We work with Executives, CEOs, COOs and CIOs and support their agenda and concerns with topics that encompass operational excellence, change management and more. We have the passion to help clients solve business problems, transform their operations and support them through implementation.

Strategy Design and Execution

Building on our many years of successful engagements in the field of Strategy Design and Execution using the Balanced Scorecard concepts and methodologies, we enable organizations through the design of effective strategies, strategy maps, strategic objectives and key performance indicators. We transform your organization through designing strategy execution frameworks and roadmaps.

We work with Executives, CEOs and Strategy Directors and support their agenda and concerns with topics that encompass business model innovation, strategy excellence, strategy execution, change management, smart technology investment and more. We have the passion to help clients solve business problems, transform their operations and support them through implementation.

Process-Oriented Performance Management

Design of key performance indicators, performance management systems and management dashboards using international concepts and methodologies. Through the design of KPIs and performance cockpits, we empower organizations and ensure the transparency of their performance on strategic, operational and tactical levels. In Process Performance Management assignments, we work with CEOs and Strategy Directors and support their agenda and concerns with topics that encompass business excellence, performance management, balanced scorecards and more.

IT Service Transformation

With the ongoing emergence of new technologies, many IT departments are under pressure. As organizations face significant challenges, such as rising stakeholder expectations, flat or declining budgets, or increased globalization, they are turning to IT as a means to shape their business future. Accurate decision making focused on achieving sustainability is vital. Organizations must identify which technologies are critical to success, set an IT transformation agenda and develop their IT capabilities and operations to drive the business in a cost-effective and timely way.

We work with CEOs, CIOs and IT Directors and support their agenda and concerns with topics that encompass IT or e-Service transformation, process re-design, change management, smart technology investment and more. We enable organizations through the design of effective IT strategies and roadmaps, re-design of customer services and processes, and design of performance metrics and indicators. We help you identify the right technology you require for  implementation and enable the transformation. We have the passion to help clients solve business problems, transform their operations and services and support them through implementation.